Refund policy

At Sacudida coffee, we are committed to providing our customers with high-quality coffee and exceptional service. We understand that there may be instances when you need to return a product, and we want to make the return process as easy and straightforward as possible.

1. Returns and Exchanges

We accept returns and exchanges within 10 days of the original purchase date, provided that the following conditions are met:

2. Conditions for Returns and Exchanges

• The item must be in its original, unopened packaging.
• The product must be unused and in the same condition as when it was purchased.
• Proof of purchase (receipt or order confirmation) is required for all returns and exchanges.

3. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

• Coffee beans that have been ground to order
• Perishable food items
• Items marked as "Final Sale"

4. Refunds

If your return meets our conditions for return or exchange, we will process a refund to your original payment method. Please allow 3 business days for the refund to appear in your account.